In-House Patterns Studio Refund Policy

Effective: January 2, 2027

Overview

In-House Patterns Studio courses are digital products with immediate access, so most purchases are final. This policy explains when refunds are available for each type of product, and how to request one.

If you're not sure whether a course is right for you, please email info@inhousepatterns.com before you enrol. I'm happy to help you decide.

Digital Courses

All sales of digital courses are final. These courses give you immediate access to every lesson as soon as you enrol, including any patterns, bonuses and downloads that come with them.

By completing your purchase, you consent to immediate access and acknowledge that, once access begins, you won't be able to cancel your purchase for a change of mind.

Fitting Essentials Clarity Calls

The Fitting Essentials + Coaching option includes the full course and three 30-minute Clarity Calls. The course portion follows the digital courses policy above. The coaching portion ($200 CAD) works as follows:

Within 14 days of purchase, and before your first call, you can cancel coaching for a refund of $200 CAD, less a $20 CAD fee to cover payment processing costs, which aren't returned to me when a refund is issued. You'll receive $180 CAD. You keep your access to the course.
After 14 days, or once your first call has taken place, coaching is non-refundable.
Clarity Calls must be used within six months of enrolment. Calls not taken within that time expire and aren't refunded.
Calls can be rescheduled with 48 hours' notice. A call missed without notice counts as used.
Time zones: all call times are in Victoria, BC time (UTC−7). A call missed because of a time zone mix-up counts as used.
Late arrival: if you're late, the call still ends at its scheduled time.
Technical problems: if a call is cut short by a technical problem on my side, we'll reschedule the remaining time. If the problem is on your side, I'll do my best to reconnect, but the call ends at its scheduled time.
Preparation: please upload your fit photos, pattern work and questions at least two days before each call. Without them, I'm unable to prepare, and we may need to reschedule.
If I need to reschedule: I'll let you know as soon as possible and offer you a new time. A change on my side will never cause you to lose a call, and if none of the new times work for you, I'll refund that call ($66.67 CAD) with no processing fee.
My right to decline: if I feel coaching isn't the right way to help you, I'll let you know and refund the coaching portion for any calls not yet taken.

Single Sessions: The Fitting Nook and The Fitting Room

Private one-to-one sessions can be booked individually by students enrolled in an In-House Patterns course: The Fitting Nook (30 minutes) and The Fitting Room (60 minutes). These terms apply to both.

Booking window: sessions must be used within three months of purchase. Sessions not taken within that time expire and aren't refunded.
Rescheduling: sessions can be rescheduled with 48 hours' notice.
Cancellations: a session cancelled with at least 48 hours' notice is refunded in full, with no processing fee. A session missed without notice isn't refunded.
Time zones: all session times are in Victoria, BC time (UTC−7). A session missed because of a time zone mix-up isn't refunded.
Late arrival: if you're late, the session still ends at its scheduled time.
Technical problems: if a session is cut short by a technical problem on my side, we'll reschedule the remaining time. If the problem is on your side, I'll do my best to reconnect, but the session ends at its scheduled time.
Preparation: please upload your fit photos, pattern work and questions at least two days before your session in order to make the most of the session time. Without them, you may be asked to reschedule.
If I need to reschedule: I'll let you know as soon as possible and offer you a new time. A change on my side will never cause you to lose a session, and if none of the new times work for you, I'll refund your session in full, with no processing fee.
My right to decline: if I feel a private session isn't the right way to help with your question, I'll let you know and refund your booking in full.

Extenuating circumstances

Life happens. If you're facing serious circumstances, such as illness or a family emergency, please email me. I review these requests individually and work toward a solution that’s fair for everyone.

Any exception is at my discretion and doesn't change this policy for other purchases.

Course access is for your personal use only. Sharing your login or course content isn't permitted, and access may be removed without a refund if it is.

Your rights under consumer law

Nothing in this policy limits any rights you have under the consumer laws of your country, state or province. If a course or service is faulty, can't be accessed, or doesn't match its description, please contact me and I'll put it right, including with a refund where the law requires one.

How to request a refund

Email info@inhousepatterns.com with your name, the email address you used to purchase, the product, and the reason for your request.

I'll respond within 3-5 business days.
Approved refunds are returned to your original payment method within 10 business days. Your bank may take longer to show it.
Refunds are issued in Canadian dollars. Currency conversion differences and bank fees aren't covered.
When a course refund is issued, your access to that course ends.
If you're charged twice or buy the same course by mistake, I'll refund the duplicate purchase in full.

Please contact me before disputing a charge with your bank or card company. Most concerns can be resolved quickly by email.

Changes to this policy

I may update this policy from time to time. The version in effect on the date of your purchase applies to that purchase.

Questions? Email info@inhousepatterns.com.

In-House Patterns Inc., Victoria, BC, Canada